What is an Onyx charging station?
It is a portable battery charging station for phones and other mobile devices. We’re placing Onyx Chargers in places you go frequently. It’s portable so it sits on your table, never out of sight.
We’ve all been in a pinch when our phone was about to die, either while trying to connect with friends or just before organizing a ride home. Onyx Charge helps solve the phone charging problem in a quick convenient manner for both you, the customer, and the establishment. Too often we’ve been left pleading with a friendly waiter or bartender to take our phone and give it a charge. That means our phone is out of sight, balancing somewhere on a bar top, subject to spills or other damage which causes stress for us and the waiter or bartender helping us – no one wants your phone to be lost or damaged!
Where did the name Onyx Charge come from?
We came across a quote online regarding the Onyx gem stone, something like the following: “The healing properties of Onyx are a gem at soothing the stress of everyday life… bringing harmony to work-life balance with its grounding effects… making you feel safe while anchoring you to the earth. Feel forever frazzled or include Onyx into your daily wellness routine.”
Not sure there is any science behind all those words, but we hope that charging your phone when you need it helps to eliminate one of life’s little stresses, so we called it Onyx Charge. 😊
How do I charge my phone with the Onyx Charger?
We broke it down into 5 easy steps that takes only a couple of minutes.
Step 1: Download our Onyx Charge app from either the Apple App store or Google Play store.
Step 2: Create a login with either your email address or Facebook.
Step 3: Input your payment details. Please note you will not be charged until you make an in-app purchase, this is similar to how Uber stores your payment details.
Step 4: Scan the QR code located on the Onyx Charge that is on the table in front of you.
Step 5: Connect your phone to the Onyx Charge using the appropriate plug and select either a 30-minute or 60-minute charge time.
How do I know the Onyx Charge is ready to use?
First, the LED backlight on the Onyx Charge should be lit. Second, you can locate the small square button on the side of the unit and the five green LED lights – if even one of the lights is green, then the unit is ready to charge your phone. If the unit is off, none of the green LED lights is lit, then please ask your server for a charged unit.
Does a partial charge (vs full charge) of my phone hurt battery life in the long term?
Not a worry, because Li-ion batteries do not exhibit ‘memory effect’. In fact, partial charging is considered marginally better than extended or overnight charging which occasionally may lead to heat related issues. Li-ion batteries should never be run to zero charge which can lead to issues related to ‘deep discharge’ mode. Most Li-ion battery experts agree that maintaining the charge level between 25% to 75% is optimal.
What if my phone is completely dead? How do I download your app and enter my credit card details with a dead phone?
An excellent question that will require the assistance of either a buddy or a friendly waiter… You can access the charger using another phone, when activated simply plug your dead phone into the connecter. Please don’t forget to repay $1 to your buddy or that friendly waiter!
How much battery life will I get in a 30 minute charging session?
Based on the properties of lithium ion batteries, you should expect a boost of 20%-50% of a full charge in 30 minutes. Actual charge will depend on a few variables, such as: your starting battery life, if apps are running on your phone and if you are using your phone while charging. Don’t worry if you have to dash in less than 30 minutes, sometimes a little boost is all you need!
What types of devices can be charged?
We offer a unique three prong connector that includes most common plugs: Lightning (iPhone), Micro USB (Universal), and Type C (Samsung). The Onyx Charge device also offers an external USB port if you brought your own cable.
Why does it cost me $1.00 to charge my phone?
Glad you asked, the fee of $1.00 per charge is in place for two reasons. First the $1 charge deters theft of the device by requiring a small payment for every use. Secondly, and more importantly, each $1.00 we earn we’re plowing back into the business and growing the number of charging stations – our way to “pay it forward’.
What forms of payment are accepted?
We accept all major credit cards, debit cards or PayPal.
How can I buy a set set of devices for my restaurant / bar / coffee shop / other?
Awesome to hear about your interest in Onyx Charge! Our devices can be purchased on our website www.onyxcharge.com/shop. Alternatively, you can shoot us an email to support@onyxcharge.com with your full contact details including name, address, telephone and other contact info then just let us know the number of devices you would like to purchase.
What maintenance is required from me as a restaurant owner?
In short, little to none. We recommend periodically charging the devices during your off hours to ensure they are ready for your customers. A full charge requires about 5 hours plugged into a normal wall outlet. A fully charged Onyx charging station gives over 15 (30 minute) cell phone charges. The super-efficient LED backlight runs for more than a week before needing a recharge.
What is the battery capacity of the Onyx Charge device?
Each device has a capacity of 15,000mAh which equates to approximately 5 full phone charges on a single device charge. As info on charging, the input & output volts and amps are 5V / 2.1A.
How much does it cost for me to operate each device annually?
Operation cost per device might surprise you in a positive way. We estimate it to be less than $5.00 / year annually, essentially it uses the less energy than a laptop computer each year.
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